1. Who We Are (Controller)
Balkan Logistics & Development is the controller for personal data processed through the Platform. Contact: /contact • Address: [Company Address, City, Country].
2. What We Collect
- Account & Profile: name, email, locale, role, company name/status.
- Verification: uploaded documents, vehicle & driver records, review notes.
- Marketplace data: requests, proposals, selections, payments, disputes, notifications.
- Technical: timestamps, logs, session cookies, IP-derived metadata.
3. Purposes & Legal Bases (GDPR)
- Account provision & authentication (Art. 6(1)(b)).
- Verification & fraud prevention (Art. 6(1)(c)/(f)).
- Operating the marketplace (Art. 6(1)(b)).
- Security & auditing (Art. 6(1)(f)).
- Communications (Art. 6(1)(b)/(f)).
- Legal compliance (Art. 6(1)(c)).
4. Sharing & Recipients
- Other users when necessary to complete a transaction (after both fees are paid).
- Service providers acting as processors (hosting, email, storage, payments).
- Public authorities when legally required.
5. International Transfers
We use EU SCCs or adequacy decisions as safeguards for transfers outside the EEA/UK.
6. Retention
We retain account/transaction data as long as needed for service and legal requirements (e.g., tax).
7. Security
Access controls, least-privilege, encryption in transit, audit logs. Report issues via /contact.
8. Your Rights
GDPR/UK GDPR rights: access, rectification, erasure, restriction, portability, objection; complaints to your DPA.
9. Cookies
We use essential session cookies. If analytics are added, we’ll request consent.
10. Processors & DPA
When we act as a processor for Companies, our DPA (with EU SCCs) governs such processing.
11. Children
The Platform isn’t intended for children under 16.
12. Changes
We may update this policy and notify you of material changes.
13. Contact
Privacy inquiries: /contact • Address: [Company Address, City, Country].